Achievements – Test 2

Analyzed available password management solutions by developing a weighted scorecard system that quantified subjective criteria (ease of use, vendor responsiveness, integration capabilities, cost-benefit ratios) into objective measurable metrics.

Built Excel-based evaluation framework with formulas that weighted features by organizational priority, enabling objective comparison across otherwise qualitative vendor strengths and weaknesses. Conducted initial large-scale testing to validate scoring model predictions against real-world performance before final selection.

A remote employee’s VPN connection kept failing despite 5+ hours of troubleshooting by Level 2 and Level 3 technicians who tried everything.
When I learned where the user lived, I immediately recognized an unusual pattern and taught the Help Desk something they will never forget.
FIND OUT WHAT HAPPENED HERE.

Created policies and Intune apps to enable the automatic distribution of key software such as the security suite, teams, Chrome, etc.
FIND THE WHOLE STORY HERE

NOC Team reported a Sev1 data leak from a vendor. So I recognized the impact and jumped on the task, despite having ZERO experience managing that aspect of AWS file access and permission.
I was able to lock down the inappropriate access in less than 15 minute. READ THE FULL STORY HERE

Created a reporting script to show user & group access to folders & shares. Had developed plans to enable the script to automatically run and automatically send the results in an email, when triggered by receiving an email from the reporting team.

Spent countless hours resetting an OKTA AD service account due to it constantly becoming locked out. Ultimately the problem was the OKTA service account was a member of a group that was connected to the Domain Admins group via 3 or 4 nested groups.
FINISH THIS STORY HERE.

In under 2 hours, I determined the root cause and developed a solution for an unexpected AppLocker issue that was bricking 100+ devices. I solved this faster than Microsoft’s official level 2 / level 3 support. The cause was a conflict between AppLocker and an improperly tested browser control mechanism that a coworker pushed out via a 3^rd party MDM tool.  READ THE FULL STORY. 

Improved number of apps connected to OKTA for SSO and increased the number of apps that were properly utilizing SSO with SCIM or oAuth provisioning.
FIND ALL THE DETAILS HERE

Orchestrated redesign of 15+ websites for a large school district, managing vendors for theme migration from WordPress to Drupal, coordinating stakeholder input, and implementing features like responsive web design, LDAP integration, improved content management, and more user friendly admin interface.