Achievements

by Steve Burns Published
Quantitative Software Analysis
Analyzed available password management solutions by developing a weighted scorecard system that quantified subjective criteria (ease of use, vendor responsiveness,
TV Studio Update & Redesign
Completely updated and redesigned neglected TV studios that were still using equipment from the 1980's. Now studios are using Full
Resolving A Curious VPN Failure
A remote employee's VPN connection kept failing despite 5+ hours of troubleshooting by Level 2 and Level 3 technicians who
Intune Enrollment Prep
Initiated company domain prep for Intune enrollment, a stalled goal for 3-4 years. FIND THE WHOLE STORY HERE
Led website redesign team for 15+ websites
Orchestrated redesign of 15+ websites for a large school district, managing vendors for theme migration from WordPress to Drupal, coordinating
Increase Automatic User Provisioning
Improved number of apps connected to OKTA for SSO and increased the number of apps that were properly utilizing SSO
Primary Technical Interviewer
Was the final technical interviewer for level 3 positions in multiple departments. Other departments relied on me to apply a
Implemented Monitoring System
Implemented a comprehensive monitoring system using Zabbix that eventually went on to include features like anomaly detection.
Entra Connect Sev2
Resolved a Sev2 data sync issue for Entra Connect in less than a day. The problem was caused by the