Took the responsibility to manage the Salesforce environment despite having no formal experience. Included the integration of Salesforce to OKTA.
Month: October 2023
Timezone Border VPN Fix – Full Story
The Help Desk ticket had been in progress for over 5 hours over 2 days as a remote user could not connect to the VPN. Despite hours of troubleshooting by both a Level 2 and a Level 3 technician, nobody could figure out why. John my colleague in the help desk said he had checked…
Resolving A Curious VPN Failure
A remote employee’s VPN connection kept failing despite 5+ hours of troubleshooting by Level 2 and Level 3 technicians who tried everything. When I learned where the user lived, I immediately recognized an unusual pattern and taught the Help Desk something they will never forget. FIND OUT WHAT HAPPENED HERE.