SUMMARY
Battle-tested Systems Administrator with 10+ years experience in the IT industry, regularly developing and managing infrastructure for mission-critical systems. Expert in Windows Server, Linux, VMware, AWS, Azure, and Microsoft 365 administration with proven track record of rapid crisis resolution. Skilled in Intune MDM, Active Directory, OKTA SSO, infrastructure automation, and security compliance (HIPAA/GDPR).
SKILLS
- Windows System Administration (10+ years)
- Linux System Administration (10+ years)
- Virtualization
(VMware vSphere, Hyper-V, 10+ years) - Help Desk & Tier 3 Support
(Windows, Mac, 10+ years) - Microsoft 365 & SharePoint Online (10+ years)
- Identity Access Management (IAM)
(Active Directory, Azure AD/Entra, OKTA, 7+ years) - Database Administration
(SQL Server, MySQL/MariaDB, 7+ years) - Monitoring Systems
(Zabbix, Nagios, Splunk, CloudWatch, 7+ years) - Automation & Scripting
(PowerShell, Bash, Python, 7+ years) - Ticketing Systems
(Jira Service Mgmt, ServiceDesk Plus, 7+ years)
- Infrastructure as Code
(Terraform, Chef, Git/GitHub, 5+ years) - Crisis & Incident Management (5+ years)
- Security Management
(IPS/IDS, Endpoint Protection, 5+ years) - Network, Firewall, & VPN Administration}
(Cisco, Meraki, HP, 5+ years) - Cloud Computing
(AWS, Azure, OpenStack, 4+ years) - MDM & Patch Management
(Intune, Autopilot, ConnectWise, EPC, 3+ years) - Backup Systems (Commvault, 3+ years)
- HIPAA & GDPR Compliance (3+ years)
- GenAI & Prompt Engineering
(ChatGPT, Claude, Grok, 2+ years) - Spanish (basic conversational)
EDUCATION & CERTIFICATIONS
- B.S. Business IT Management – Western Governors University (2015)
- Microsoft MTA Database Fundamentals (2015)
- CompTIA A+ (2008)
- Robotics Coach, FIRST Lego League – GEARS Youth Robotics Center (2024)
WORK EXPERIENCE
Systems Administrator – Feb 2021 to Sept 2025 (Remote)
Fidelity Life Association – Mishawaka, IN
- LED multi-team response to 2024 CrowdStrike outage at 1:36 AM EST, coordinating efforts over 12 hours and limiting company-wide downtime to 1.5 hours while organizations worldwide faced days of disruption.
- RESCUED 140+ Windows devices from failed MDM deployment conflicting with AppLocker in under 2 hours after colleagues spent 3.5 hours without progress, saving $20,000+ in costs and 2-3 weeks of lost sales.
- ARCHITECTED Microsoft Intune/Autopilot deployment creating enrollment scripts and policies, reviving a 4-year stalled initiative and enabling automated device management.
- MIGRATED core IT infrastructure from on-premises to AWS multi-account environment managing VPCs, EC2, RDS, and IAM with 99.9% uptime.
- AUTOMATED compliance reporting using PowerShell, reducing manual effort by 95% (20 minutes to 30 seconds) and eliminating human error in SOX compliance.
- TRANSFORMED OKTA environment from basic SSO to automated role-based provisioning, integrating 15+ critical applications including Salesforce and GenesysCloud.
- RESOLVED AWS Sev1 data leak in 15 minutes and MS SQL Server database error before vendor could diagnose issues.
- PROVIDED tier 3 escalation support for 500+ end users troubleshooting complex Microsoft 365, Azure AD/Entra, OKTA SSO, and VPN issues.
Technology & Skills Used: Windows Server, Linux, VMware vSphere, AWS (EC2, RDS, VPC, IAM), Azure (Intune, Autopilot, Entra), OKTA, Salesforce, MS SQL Server, PowerShell, Terraform, Git/GitHub, Cisco/Meraki, SAN/NAS
Systems Administrator – July 2018 to May 2020
Kountry Wood Products – Nappanee, IN
- RECOVERED SAN storage after extended power outage caused VMware virtual disk corruption, diagnosing connectivity issues and restoring data integrity to prevent extended downtime.
- MANAGED company-wide IT infrastructure across 3 locations supporting 500+ employees including network and firewall administration.
- IMPROVED security through implementing comprehensive Zabbix monitoring with anomaly detection and network segmentation into multiple VLANs.
- STANDARDIZED computer deployment with FOG imaging software, reducing setup time 85% (from 3 days to 3 hours).
Technology & Skills Used: Windows Server, Linux, VMware vSphere, Active Directory, MS SQL Server, Zabbix, FOG imaging, network management
Linux Systems Engineer – Jan 2018 to May 2018 (Remote, Contracted)
WSM International – Mishawaka, IN
- IMPROVED project overhead by connecting “impossibly disconnected” data, reducing data lookup time by 95% (10 minutes to 30 seconds).
- INCREASED project profit margins through custom automation scripts for server migration and maintenance.
Technology & Skills Used: LAMP Stack, AWS, OpenStack, WordPress, Drupal
Platform Engineer – July 2017 to Sept 2017 (Remote, Contracted)
Real Time Medical Systems – Mishawaka, IN
- RESCUED stalled server migration by identifying and correcting firewall errors in HIPAA-compliant healthcare environment.
- MANAGED HIPAA-compliant AWS environment including VPCs, EC2, VPNs, and Security Groups.
Technology & Skills Used: Windows Server, MS SQL Server, AWS (EC2, VPC, Security Groups), networking
System Engineer – May 2016 to Mar 2017 (Remote)
Open-Xchange, Inc. – Mishawaka, IN
- AUTOMATED distribution and configuration of the monitoring software (Zabbix) through a full infrastructure-as-code solution using Chef, on both the client and server side, including creating custom software modules. Reducing server deployment from 4 hours to 15 min.
- ADMINISTERED large server clusters in OpenStack providing web services to millions of users globally.
Technology & Skills Used: LAMP Stack, OpenStack, Chef, Ruby, Bash, Zabbix, Git/GitHub
System Administrator – July 2013 to May 2016
PHM Schools – Mishawaka, IN
- RESCUED all district websites during vendor-caused outage by recovering corrupted MySQL database and optimizing Apache – websites back online in <1 hour.
- ORCHESTRATED website redesign efforts for over 15 websites, including managing vendors who assisted in some theme conversion work, and maintaining communication with stakeholders and enacting change management practices to prevent change resistance.
- ADMINISTERED 50+ Windows and Linux servers serving 10,000+ students, 700+ staff, and entire community.
- PIONEERED enterprise WordPress platform with Active Directory SSO, driving adoption from 0 to 100+ users in <1 year with 15+ custom features.
- REDUCED imaging time by 30% via NIC Bonding and round-robin packet delivery to source server.
- STRENGTHENED security with fail2ban and denyhost on Linux web servers, enhancing cybersecurity for 10,000+ students and 700+ staff.
- UPDATED 10 TV studios from 1980s equipment to Full HD 1080p streaming over IP while keeping cost under $150,000, saving over $500,000 from original estimates.
Technology & Skills Used: Windows Server, Linux, VMware vSphere, MySQL, WordPress, Drupal, FOG imaging, Cisco, HP networking