First 40 PCs, then 100, and then 140 machines crashing, spreading fast. Then I stepped in… The First 40 Around 10 AM, the Help Desk escalated to my Teams channel: “40+ computers completely locked down—users can’t launch anything, not even Settings or Task Manager.” My colleagues had been troubleshooting for 3.5 hours. When I heard…
Tag: Achievements
CrowdStrike Outage – Full Story
It seemed like the worlds largest cyber attack, yet the culprit was the very software designed to protect us. Even iconic landmarks such as the Times Square billboards were offline. Almost no one was immune. July 19, 2024 I had just laid down at 1:30 AM, and was just about ready to close my eyes.…
Entra/Intune Sync Issue Resolution – Full Story
For over a month, our team had been fighting with an Entra Connect synchronization problem that was preventing 40 workstations from properly enrolling in Microsoft Intune. Two or three other team members had several hours each over the past few weeks troubleshooting – checking network connectivity, reviewing firewall rules, reinstalling the Entra Connect service, even…
Fixed Hybrid Intune Sync on 40 PCs
Fixed an Entra Connect Sync issue that was preventing 40 machines from enrolling into Intune properly. The issue was caused by the Sync service user having insufficient permissions to modify the msds-ConsistencyGUID AD attribute. Others had spent over 18 hours troubleshooting with no progress CONTINUE THE STORY HERE to find out how I solved this problem…
Rescued Migration of Critical DB server
Rescued the stalled migration of a critical physical on-prem database server after the MAC addressed changed which caused the migration agent to crash due to its utilization of the MAC address to generate the UUID. MAC Address change was caused the active NIC on a bonded interface changing from the secondary back to primary. FIND…
Database Server Migration Rescue – Full Story
None of this was supposed to happen, the AWS migration was supposed to be straightforward. I had just restarted the server to apply a last minute security patch per our protocol. We had successfully moved dozens of servers to the cloud using this same process over the past several months. But on May 9th, 2025…
AWS Sev1 Data Leak Resolution – Full Story
The NOC team escalated the ticket to me as a Severity 1 incident: our vulnerability scanning tool, Tenable Nessus, had discovered that an AWS FTP account may have been configured to have an inappropriate level of access, potentially exposing data that should have been restricted. A Sev1 meant potential data breach, immediate business impact, and…
15 min Sev1 Resolution
NOC Team reported a Sev1 data leak from a vendor. So I recognized the impact and jumped on the task, despite having ZERO experience managing that aspect of AWS file access and permission. I was able to lock down the inappropriate access in less than 15 minute. READ THE FULL STORY HERE
Intune Revival – Full Story
The Microsoft Intune initiative had been dead in the water for nearly four years. The Help Desk Manager and Director wanted modern device management – the ability to automatically configure new computers, push out software updates, enforce security policies, and manage devices remotely without relying on on-premises infrastructure. Intune and Autopilot were supposed to deliver…
Intune Environment Prep
Created policies and Intune apps to enable the automatic distribution of key software such as the security suite, teams, Chrome, etc. FIND THE WHOLE STORY HERE