First 40 PCs, then 100, and then 140 machines crashing, spreading fast. Then I stepped in… The First 40 Around 10 AM, the Help Desk escalated to my Teams channel: “40+ computers completely locked down—users can’t launch anything, not even Settings or Task Manager.” My colleagues had been troubleshooting for 3.5 hours. When I heard…
Tag: Crisis Management
Rescued Migration of Critical DB server
Rescued the stalled migration of a critical physical on-prem database server after the MAC addressed changed which caused the migration agent to crash due to its utilization of the MAC address to generate the UUID. MAC Address change was caused the active NIC on a bonded interface changing from the secondary back to primary. FIND…
Entra Connect Sev2
Resolved a Sev2 data sync issue for Entra Connect in less than a day. The problem was caused by the security team having excessive permissions to the production Entra / Intune environment and they then consequently enabled policies that killed multiple Entra connected services due to improper permission scoping.
15 min Sev1 Resolution
NOC Team reported a Sev1 data leak from a vendor. So I recognized the impact and jumped on the task, despite having ZERO experience managing that aspect of AWS file access and permission. I was able to lock down the inappropriate access in less than 15 minute. READ THE FULL STORY HERE
Snow Day Website Rescue
During a 2015 snowstorm, on a snow day, my school district’s brand new website crashed at 7:41 AM as thousands of parents tried to get updates, instead they nothing. Our vendor’s poor migration and theme conversion work left us with a poorly configured database server. Within one hour, I had the sites back online at…