Created policies and Intune apps to enable the automatic distribution of key software such as the security suite, teams, Chrome, etc. FIND THE WHOLE STORY HERE
Tag: Full Story
Intune Enrollment Prep
Initiated company domain prep for Intune enrollment, a stalled goal for 3-4 years. FIND THE WHOLE STORY HERE
CrowdStrike Outage
Led the incident response team starting at 1:30 AM EST, reducing downtime to 1.5 hours. READ THE FULL STORY HERE
Timezone Border VPN Fix – Full Story
The Help Desk ticket had been in progress for over 5 hours over 2 days as a remote user could not connect to the VPN. Despite hours of troubleshooting by both a Level 2 and a Level 3 technician, nobody could figure out why. John my colleague in the help desk said he had checked…
Resolving A Curious VPN Failure
A remote employee’s VPN connection kept failing despite 5+ hours of troubleshooting by Level 2 and Level 3 technicians who tried everything. When I learned where the user lived, I immediately recognized an unusual pattern and taught the Help Desk something they will never forget. FIND OUT WHAT HAPPENED HERE.
OKTA Service Account Lockouts Resolution – Full Story
For months, I had been fighting a recurring problem with our OKTA Active Directory integration service account. Multiple times per week – sometimes multiple times per day – the account would lock out, breaking OKTA’s ability to synchronize user information from Active Directory. Each lockout meant manual intervention: unlock the account, reset the password in…
OKTA Automation Integration & Provisioning – Full Story
For years, our user provisioning process had been a manual nightmare. When a new employee was hired, HR would enter their information into UKG (our HR system), then send an email to IT with the person’s details. The Help Desk would manually create an Active Directory account and then would have to manually provision users…
Network Security Implementation – Full Story
When I was working for a manufacturing company and working in-office, I quickly noticed that the company had a completely flat network literally everywhere. Where every device from the store front point-of-sale systems to production machinery to office computers – existed on the same network segment. When I raised concerns about this with leadership, I…
Improved Network Security
Overcame resistance to reconfigure a vulnerable flat network where POS systems shared segments with production machinery, implementing VLAN segmentation despite an “expert” vendor’s assurances of there being no risk. READ MORE HERE
FOG Imaging Implementation – Full Story
When I arrived at Kountry Wood Products, the computer deployment process was manual, time-consuming, and inconsistent. Each new computer or reimaged machine required a technician to sit with it for approximately three days – installing Windows, applying updates, installing applications one by one, configuring settings, joining the domain, and testing everything. With a rapidly growing…