For months, I had been fighting a recurring problem with our OKTA Active Directory integration service account. Multiple times per week – sometimes multiple times per day – the account would lock out, breaking OKTA’s ability to synchronize user information from Active Directory. Each lockout meant manual intervention: unlock the account, reset the password in…
Tag: OKTA
OKTA Automation Integration & Provisioning – Full Story
For years, our user provisioning process had been a manual nightmare. When a new employee was hired, HR would enter their information into UKG (our HR system), then send an email to IT with the person’s details. The Help Desk would manually create an Active Directory account and then would have to manually provision users…