Despite my inexperience, I had the CIOs seal of approval to continue to manage the Salesforce environment of over 250 people. I had assumed the administrator position when the tickets for Salesforce support started to flood in shortly after we had adopted the software and just after we ended our relationship with the Salesforce vendor…
Month: October 2023
Timezone Border VPN Fix – Full Story
The Help Desk ticket had been in progress for over 5 hours over 2 days as a remote user could not connect to the VPN. Despite hours of troubleshooting by both a Level 2 and a Level 3 technician, nobody could figure out why. John my colleague in the help desk said he had checked…
Resolving A Curious VPN Failure
A remote employee’s VPN connection kept failing despite 5+ hours of troubleshooting by Level 2 and Level 3 technicians who tried everything. When I learned where the user lived, I immediately recognized an unusual pattern and taught the Help Desk something they will never forget. FIND OUT WHAT HAPPENED HERE.