Initiated auto pilot prep via creating enrollment script and autopilot profile setup
Category: Achievements
achievements
Intune Enrollment Prep
Initiated company domain prep for Intune enrollment, a stalled goal for 3-4 years. FIND THE WHOLE STORY HERE
CrowdStrike Outage
Led the incident response team starting at 1:30 AM EST, reducing downtime to 1.5 hours. READ THE FULL STORY HERE
Automation Scripts
Built scripts to automate SOX compliance reporting (primarily concerning Active Directory group membership) reducing report creation time by nearly 97% (from 20 minutes to 30 seconds)
Process Mapping
Mapped major processes, providing the first clear view of data flow in 10 years.
Primary Technical Interviewer
Was the final technical interviewer for level 3 positions in multiple departments. Other departments relied on me to apply a strong level of technical questioning to ensure only highly qualified applicants made the cut.
Managed Administration of Salesforce
Despite my inexperience, I had the CIOs seal of approval to continue to manage the Salesforce environment of over 250 people. I had assumed the administrator position when the tickets for Salesforce support started to flood in shortly after we had adopted the software and just after we ended our relationship with the Salesforce vendor…
Resolving A Curious VPN Failure
A remote employee’s VPN connection kept failing despite 5+ hours of troubleshooting by Level 2 and Level 3 technicians who tried everything. When I learned where the user lived, I immediately recognized an unusual pattern and taught the Help Desk something they will never forget. FIND OUT WHAT HAPPENED HERE.
Azure Entra Connect Optimization
Improved security of the Entra Connect sync servers by ensuring they were properly using dedicated service accounts. Additionally, I ensured the permissions of the other dedicated service accounts were locked down to the least permission necessary.
OKTA Domain Admin Service Account
Spent countless hours resetting an OKTA AD service account due to it constantly becoming locked out. Ultimately the problem was the OKTA service account was a member of a group that was connected to the Domain Admins group via 3 or 4 nested groups. FINISH THIS STORY HERE.